Securing the revenue potential true, mobile security business models are only just emerging and the field will undoubtedly open up a host of new opportunities for telecom and technology companies in the future. The annual study, conducted by analysys and paid for by revenue assurance provider subex azure, found that average revenue leakage increased from 12. Customers make calls, the information about the calls is collected, the collected information is translated into a bill, and the bill is submitted to the customer for payment. Revenue assurance managers, internal auditors, financial controllers, engineers, application support professionals, product managers, project managers, fraud analysts, ossbss professionals, newcomers to the field of revenue assurance and fraud management, billing managers, and revenue assurance personnel from tier 1tier 2 communication companies both fixedline and mobile, and tripleplay. He is a qualified chartered accountant, with degrees in information systems, and in. Delivering further value to the revenue, cost and cash agenda. Telecoms revenue assurance basic principles assuringbusiness. Through the last one decade when telecommunication globally evolved from 2. Revenue assurance in different sectors in telecom roaming. Revenue assurance a critical tool for telecom success. Revenue assurance ra telecommunication services, is the use of data quality and process.
But after many years of preventing, detecting and fixing issues that affect customer experience, regulatory compliance and profitability, ra is now an established and core business operations function. Billions of dollars invested in telecom networks, operations, and back. Data analysis revenue assurance and why organisations. Background new 3rd generation 3g services have been built to create a strong attraction, almost addictive or viral in nature nokia white paper.
Anyone considering undertaking a revenue assurance project should use these documents as their best reference in the industry for how to tackle the challenge. The survey aimed to understand how revenue assurance was reacting to the changing business. Address true cause and full impact of billing issues and prevent reoccurrence. Tec merge is in the process of installing the second solar station at safaga marine port with capacity 500 kwp. How to set up a revenue assurance competency center. Audit customer and service provisioning in telecom environments, often entailing dozens of. They discussed issues, wrote papers, and lobbied the regulator. Our experience suggests that the potential for overall revenue leakage can be in excess of 11%. Revenue assurance ra has been a problem for the telecom companies since the very early stages. Raid is the most trusted revenue assurance software in the telecom market, according to industry.
Amdocs revenue guard an industryleading risk assurance management recently won an award at the tmforum in nice for participating in the catalyst connected citizen. Revenue assurance telecommunications management forum. Telecom industry, billing, marketing, sales, network management key business processes network management rea blit y availability c p c analysis u z on traffic inventory management. Revenue assurance is the procedure that a telecom op erator uses to en sure that all revenues due for the services provided to customers and 3rd parties are accurately billed, accounted. The article explains the practice of mentoring ra mangers and providing a cfo with visibility on the status of an operators business controls. Overview of fraud and revenue assurance in telecoms techzim.
Expert opinions for communications providers, published by crc press. The revenue assurance universe, by which we mean the gambit of revenue assurance coverage within the telecom operators environment, is everexpanding and requires that due scrutiny and constant updation are incorporated into the revenue assurance. Target known or prioritised areas of highest risk with expert analytical processes. Guide the participants through the entire billing process and provide them with best practices to. Data quality aspects of revenue assurance mit information quality. This change in methodology may also result in a greater amount of revenue being allocated to goods equipment and less revenue being allocated to services. Fraud can be viewed as an intentional revenue loss. Revenue assurance in the telecom sector is focused on ensuring that charging and billing are as accurate as possible.
Tec merge is in the process of installing a solar station at elarish with capacity 30kwp. Tm forum is leading the way in developing this holistic approach to revenue. Ml and ai the future of revenue assurance and fraud. New technologies and the arrival of otts have meant increased competition, even in national. Revenue assurance is the process that a telecom operator uses to ensure that. That is why telecom executives pay particular attention to revenue assurance, its completeness and integrity. Revenue assurance and fraud management training course. Has your organization linked between the sox effort and revenue assurance. Telcos that participate in a merger find their own special brand of. It is an attempt to build a community around the idea of designing standard and open tool that supports risk based approach of doing cost and revenue assurance in telecom industry.
By leveraging a good core understanding of telco technologies, operations and revenue management activities, ra professionals are applying their knowledge in areas such as margin assurance, market assurance, revenue engineering, and revenue governance. Billing revenue assurance audit complexities challenges. Introduction to ra introduction to revenue assurance. Pwc on the business of revenue assurance consulting. Subscription fraud and identity id theft are the most common types of telecom fraud. This article lays out some useful definitions of the many facets of business and revenue assurance. Revenue assurance ra promises to help telecommunications providers capture revenue for services they are delivering but are unable to charge. Fixed and mobile telecommunication networks functional overview of fixed voice, mobile and data networks. Amdocs contributed advanced analytics, cyberfraud and behavior analysis to the project championed by orange group and ntt, in collaboration with bearingpointinfonova, esri and.
This was defined by a tm forum working group based on research documented in its revenue assurance technical overview. Telecom revenue assurance fraud management training. Detection in ra can be achieved by both manual and automated means. For decades, wireline and wireless voice was the main engine of telecom growth. He is one of the authors of the tm forum s revenue assurance tr1 and gb941 that are the defacto standards and best practices widely used by the telecom industry. Revenue assurance fraud detection revenue leakage payments and collection finance mmanagement product. Significance of revenue assurance in the telecom industry.
Telecom staff and executives working in the areas of finance, product management, marketing and pricing plus any other telecom staff interested to understand the topic. Enables revenue risks to be identified and addressed, and revenue enhancement opportunities to be identified. Solotorevsky holds a bsc, msc, and phd in computer science, and he authored several scientific. The data services business has always played second fiddle to voice.
Revenue assurance ra promises to help telecommunications providers capture revenue for services they are delivering but are unable to charge for because of ineffective backoffice processes. The starting point for the future of revenue, cost, and fraud assurance is meeting the new challenges of the telecom business. Another way to measure the value of revenue assurance is determined by the value of revenue losses prevented, before they occur. The telco revenue assurance handbook paperback april 11, 2005 by rob mattison author 2. Telecom revenue assurance white paper tele info today. Fin121 revenue assurance and fraud management in telecom description this course is also available as a live distance learning course a 5day training course integrating theoretical presentations, exercises, case studies and workshops that will. As telecom sector has expanded and operators offer a bouquet of services it is important to. We assist such organizations in identifying and plugging gaps in the revenue cycle and providing assurance to management that there is minimal opportunity for leakage. Its original name was the revenue assurance group, and it allowed practitioners to share advice about this new discipline. But given the speed of the technologys adoption and the increased sensitivity of. Analysis and modelling of fraud and revenue assurance threats in. Detection can be achieved by both manual and automated means. With increase in the number of telco mergers and acquisitions, organizations are finding it very difficult handle multiple bss. During mergers and acquisitions or technology upgrades, one of the biggest challenges that csps face.
Perspective is also offered on the value of ra software and the opportunity to broaden the ra practice scope. This video gives you and understanding of what revenue assurance is and why organisations need to perform this. Revenue assurance should adhere to the coso framework near real time disclosure of material events is required information should be provided quickly for quarterly close issues. Learn about telecom revenue assurance, key challengers and now to overcome those. Analysis and modelling of fraud and revenue assurance. This project is a fork of the dataflow and ra risk coverage modeling tools which are part of the revenue assurance toolset used in a1 telekom austria group. The telecom business, fraud, cost, and revenue assurance. Most telecom executives would agree that inefficient control over the revenue stream process may cause revenue leakage of up to 5% or more. Tec merge signed a contract with integra global in korea for automated solar panel cleaning. Fraud fraud is one of the most prevalent causes of revenue. Develop a suitable revenue assurance strategy, with agreed goals and target. Revenue leakage is a risk in any industry which handles high volumes. And to learn where telecom is likely headed, tri analyzes a revealing late 2010 netcracker global opinion survey of 50 boss leaders. Revenue assurance consulting firms offer a broad range of services to clients these days.
Revenue assurance ra telecommunication services, is the use of data quality and process improvement methods that improve profits, revenues and cash flows without influencing demand. Telecom operators reality is a technologically complex, competitive and global environment. Relatively modest overall costs and quick payback makes ra a more compelling option for carriers to improve profits, compared with acquiring new. Revenue assurance is the process that a telecom operator uses to ensure that all revenues due for the services provided to customers and 3rd parties are accurately billed, accounted for and completely.
And in our case, we tried to automate everything mohamed ibrahim, that we can, which means we have our own analysis platform in our revenue assurance department and we also have access to all the possible data of the company meaning all the customer data, all billing data, all rating data, all network data. The tm forum revenue assurance program has an extensible framework that. Revenue assurance was once considered a luxury in the telecoms sector. The customer keys were merged to a second customer key and the result was maintained in all affected.